Filament offers personalized management services that strike the right balance between accommodating owners and guests. We provide individualized service to each property under management to allow the unique character of a space to translate into a meaningful guest experience. Our extensive knowledgebase, network and resources available uniquely position us to maximize the day-to-day operation of properties, restaurants and spas. This comes to life every day as guests walk through the doors.

Included in our management are the following services:

- Financial oversight and on-going management of hotels, restaurant, spas and retreat centers
- Development of annual business plans for hotel, restaurant, spas and retreat centers
- Insurance and safety management.
- Operational oversight of hotels, restaurants, spas and retreat centers
- Guest satisfaction
- Quality assurance
- Vendor relations
- Standard operating procedures
- Capital improvement planning
- Insurance and safety management
- Technology

- Food and Beverage Services
- Culinary development
- Operational oversight
- Guest satisfaction
- Standard operating procedures

- Sales Strategic Oversight
- Brand sales efforts for our brands
- Corporate sales support for our hotels

- Marketing
- Online marketing oversight
- Public relations oversight
- Social media campaigns
- Strategic partner relationships
- Concept and graphics guidance

- Revenue Management and eCommerce
- Oversight of revenue management activities tailored to the individual brand and property
- Reservation connectivity to web, GDS, and CRS through strategic partnerships with Scepter CRS platform
- Preferred vendor relationship with OTA

- Human Resource Management
- All-inclusive training
- Employee engagement programs

- Community Involvement