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MANAGEMENT

Filament offers personalized management services that strike the right balance between accommodating owners and guests. We provide individualized service to each property under management to allow the unique character of a space to translate into a meaningful guest experience. Our extensive knowledgebase, network and resources available uniquely position us to maximize the day-to-day operation of properties, restaurants and spas. This comes to life every day as guests walk through the doors.



Included in our management are the following services:



- Financial oversight and on-going management of hotels, restaurant, spas and retreat centers
- Development of annual business plans for hotel, restaurant, spas and retreat centers
- Insurance and safety management.
- Operational oversight of hotels, restaurants, spas and retreat centers
- Guest satisfaction
- Quality assurance
- Vendor relations
- Standard operating procedures
- Capital improvement planning
- Insurance and safety management
- Technology

- Food and Beverage Services
- Culinary development
- Operational oversight
- Guest satisfaction
- Standard operating procedures

- Sales Strategic Oversight
- Brand sales efforts for our brands
- Corporate sales support for our hotels

- Marketing
- Online marketing oversight
- Public relations oversight
- Social media campaigns
- Strategic partner relationships
- Concept and graphics guidance

- Revenue Management and eCommerce
- Oversight of revenue management activities tailored to the individual brand and property
- Reservation connectivity to web, GDS, and CRS through strategic partnerships with Scepter CRS platform
- Preferred vendor relationship with OTA

- Human Resource Management
- All-inclusive training
- Employee engagement programs

- Community Involvement